Create a return

1. 1

   Open the delivered order in your account and choose Request a return. Tell us what is wrong (wrong item, damaged, not as described).

2. 2

   The seller reviews the request. If they approve, ClickPoint logistics schedules a pickup. Do not send parcels on your own unless we ask you to.

3. 3

   Refunds are not automatic. After the return is received and accepted, finance processes a refund to the original payment method where the rules allow it.

4. 4

   Items must be unused where that is reasonable, with original packaging when possible. Perishable, unsealed hygiene, and custom-cut goods may be refused.

Still stuck? Open a support ticket, call us from the contact page, or read the returns policy.