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Use in-app disputes after delivery when the seller and support cannot close the case.
Last updated 10 September 2026
First message the seller from the order, or open a support ticket with photos.
If that fails, open a dispute from the same order. We review tracking, payment, and both sides’ evidence.
ClickPoint may decide refund, replacement, or no action. That decision does not stop you using other rights under Kenyan consumer law.
Fraud, threats, or fake listings should be reported immediately to help@clickpointkenya.com.
Still stuck? Open a support ticket, call us from the contact page, or read the returns policy.